Frequently Asked Questions (FAQs)

Welcome to Aurora’s Beauty Boutique! We're here to help you with any questions you may have about our products and services. If you don't find the answer you're looking for, feel free to reach out to our customer support team.

1. What products do you sell at Aurora’s Beauty Boutique?

At Aurora’s Beauty Boutique, we offer a wide range of beauty and wellness products including:

Makeup: Foundations, lipsticks, eyeshadows, and more.
Makeup Brushes: High-quality brushes for flawless application.
Hair Care: Shampoos, conditioners, treatments, and styling products.
Skin Care Gadgets: Facial massagers, cleansing brushes, and LED masks.
Supplements: Skin, body, and hair supplements to support your beauty from within.

2. Can I purchase supplements from Aurora’s Beauty Boutique if I live outside the US?

Unfortunately, our supplements are only available for shipping within the United States at this time. We’re working to expand our shipping options in the future, so stay tuned for updates.

3. Do you offer international shipping?

Yes, we offer international shipping on most of our non-supplement products! You can view the available shipping options at checkout based on your location.

4. How long will it take to receive my order?

Domestic orders within the United States typically ship within 1-3 business days and can take 3-7 business days for delivery, depending on your location and shipping method selected.
International orders may take 7-21 business days depending on the destination and customs processing.

5. How can I track my order?

Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your package on the carrier's website (e.g., USPS, FedEx, UPS).

6. Do you offer free shipping?

Yes! We offer free shipping on orders over $50 within the United States. For orders under $50, standard shipping rates apply.

7. Are your beauty products cruelty-free?

Yes, we are proud to offer cruelty-free beauty products. We carefully curate our makeup, skincare, and hair care items to ensure that they are ethically produced and free from animal testing.

8. How can I return or exchange an item?

We want you to be completely satisfied with your purchase! If for any reason you need to return or exchange an item:

Returns are accepted within 30 days of purchase.
Products must be unused, in original packaging, and in resellable condition.
Hair care, skin care, and supplement products must be unopened for returns to be accepted. Please contact our customer service team at info@aurorasbeautyboutique.com for assistance with returns and exchanges.

9. What payment methods do you accept?

We accept a variety of secure payment methods, including:

Credit and Debit Cards (Visa, MasterCard, American Express)
PayPal
Shopify Payments
Apple Pay, Google Pay, and other digital wallets

10. Are the supplements safe to use?

Yes, all our skin, body, and hair supplements are made with high-quality ingredients and are tested for safety. However, if you have any existing medical conditions or are taking medication, we recommend consulting your healthcare provider before starting any new supplement.

11. Can I combine multiple discounts or use a gift card?

Unfortunately, only one discount code or promotion can be applied per order. However, you can always use a gift card along with a discount code, as long as you follow the instructions during checkout.

12. How can I contact customer support?

We’re here to assist you! You can reach our customer support team via:

Email: [insert email address]
Phone: [insert phone number]
Live Chat: Available on our website during business hours.
Contact Form: Fill out the form on our Contact Us page.

13. Do you offer gift cards?

Yes, we offer digital gift cards that can be redeemed on our online store. You can purchase them on our website, and they’ll be delivered directly to your email or the recipient’s email.

14. Do you offer subscription services for your supplements?

Currently, we do not offer subscription services for our supplements. However, we’re exploring the possibility of offering this feature in the future. Stay tuned for updates!

15. Can I sign up for your newsletter?

Absolutely! Sign up for our newsletter to receive the latest product launches, exclusive discounts, and beauty tips straight to your inbox. You can sign up at the bottom of our homepage.

Thank you for shopping at Aurora’s Beauty Boutique! We’re dedicated to providing high-quality products to help you look and feel your best. If you have any other questions, don’t hesitate to reach out to our customer support team. We're here to help!